Moving your furry mate? We get how daunting it can be. After years in the game and countless pets happily relocated, we’ve rounded up all the answers you’re after. This FAQ is your go-to guide through each step of our pet taxi service.

Keep reading for a bit of reassurance!

Key Takeaways

tri-coloured dog and a cat

Frequently Asked Questions

Got questions about transporting your furball? Our Frequently Asked Questions section is here to clear up any puzzles you have. From health and safety protocols to breed-specific transport info, we cover it all with clarity and expertise.

Offering a variety of pet transport services, the focus here is on ensuring every furry mate’s travel needs are met with utmost care. Road transport options span local, country, and interstate trips where pets enjoy snug rides in airport-approved crates to keep them safe during their journey.

For those lengthier travels that require an overnight stay, accommodation is provided to make sure your pets are rested and well looked after.

Air travel services are also available for pets needing to cross states or territories quickly. Flights are booked through Virgin, handling every detail meticulously for a seamless process from door-to-door or door-to-airport based on individual preferences.

It’s critical that every pet experiences a stress-free journey, whether they’re soaring across the skies or hitting the road.

We need to discuss the types of pets that aren’t allowed to fly on Australian planes. Our guidelines are in line with strict safety and welfare standards, especially concerning brachycephalic or snub-nosed animals which face significant risks during flights due to heat stress and breathing difficulties.

This category includes several dog and cat breeds like Bulldogs, Pugs, Persian Cats, among others. These pets struggle to stay cool and breathe comfortably while flying, hence it’s for their benefit that they remain on the ground.

Australia has stringent prohibitions against certain dog breeds from entering the country. Notable examples include the Fila Brasileiro and Japanese Tosa, as well as some hybrid animals like Czechoslovakian Wolfdogs.

Adhering closely to these regulations is not merely about compliance; it’s about prioritising the well-being of every pet under our care. Ensuring your furry friends’ safety is behind these restrictions; their happiness and health are our daily motivation.

Travelling with pets by air requires them to meet certain age and vaccination criteria for their safety and to comply with health regulations. Here’s what you need to understand for a smooth process.

  1. Pets must be at least 8 weeks old before they can fly, ensuring they are robust enough for the journey.
  2. It’s compulsory to have your pet’s vaccination records up to date as indicated on the pet transport booking form.
  3. Details about your pet’s vaccination history are necessary for up to five pets, allowing confirmation that all health protocols are in place.
  4. Puppies and kittens under 12 weeks need extra certification from a vet, proving they’re fit for air travel.
  5. Our partner airline enforces strict rules regarding age and vaccinations to safeguard all animals travelling on flights from potential health risks.
  6. A prior rabies vaccination is essential if your pet is travelling interstate, following most state rules across Australia.
  7. Make sure your pet has been treated against pests like fleas and ticks well before the departure date.
  8. Certain destinations may demand more vaccinations or health checks – we’re available to assist you with these details based on where you’re headed.

Grasping these prerequisites ensures your furry companions are well-prepared for a safe trip while also maintaining public health standards throughout their journey.

Booking a pet transport service with us is straightforward and stress-free. We ensure your mate’s journey is safe and comfy from the get-go. Here’s how you can lock in our services for your furry pal:

  1. Jump onto our website and spot the pet transport booking form. It’s a breeze to use, letting you jot down all the crucial bits about your pet’s travel plans.
  2. Pop in the sender’s details, including your name, contact number, and address. We need these bits to nail down the booking and keep you in the loop about your pet’s trip.
  3. Chuck in the receiver’s details if needed, especially if your furry friend is jetting off to someone else at their destination.
  4. Spill the beans on your pet – things like their name, breed, weight, height, gender, age, and jab info are super important. The more precise you are here helps us ensure we’ve got everything covered for a seamless journey.
  5. Pick what sort of lift you’re after – could be shifting houses, a dash to the vet or an airport run.

Our range of services has got something for every furry traveller out there. Let us know if there are any special requests or extra requirements that we should be aware of in the dedicated section on the form.

Prioritising the safety and comfort of all pets during transportation is paramount. Every pet is fully vaccinated before hitting the road, minimising health risks to other animals.

They travel in airport-approved crates designed for both road and air transport, providing secure and familiar environments that help reduce stress. Professional staff receive extensive training in animal care and handling, equipping them with the necessary skills to manage any situation that might arise during transit.

Specific breeds categorised as Brachycephalic cannot fly on Australian aircraft due to their unique health considerations; these include Bulldogs, Pugs, Spaniels, Exotic Shorthair Cats, Persian Cats among others.

This policy ensures potential heat stress, or breathing difficulties are avoided during flights for these breeds. For interstate air travel arrangements through Virgin, age restrictions and additional vaccination requirements must be met, aligning with a commitment to every pet’s welfare throughout their journey.

Understanding that pets with medical or dietary needs demand extra care during transit is crucial. Our team is highly skilled in managing these unique requirements, ensuring a worry-free trip for your furry friend.

We work closely with you to grasp all the essential details of your pet’s condition and diet. This thorough preparation allows us to deliver exactly the right kind of care, whether that involves giving medication at precise intervals or providing specific foods that suit their dietary restrictions.

Ensuring the safety and comfort of every pet we transport, particularly those with additional needs, is a top priority. Our vehicles are outfitted with everything necessary to cater to these special considerations, including climate-controlled settings and cosy bedding.

Our staff keeps a vigilant watch over each pet’s well-being throughout their journey, prepared to act quickly should any concern arise. Your peace of mind is just as important to us as your pet’s health; therefore, we guarantee both are looked after with unparalleled professionalism and kindness.

Payment and Booking FAQs

Sorting out payments and securing your booking is straightforward with us. Discover how to smoothly arrange for your pet’s transport without any fuss.

We accept various payment methods to make it easy for our customers. You can pay with your credit card, use PayPal or choose a bank transfer. Our aim is to ensure that booking with us is as smooth as possible, accommodating everyone’s preferred method of handling transactions.

Offering flexibility in payments aligns with our commitment to exceptional customer service and supporting our community members through APOD Defence Discounts. We recognise the importance of seamless transactions in enhancing user experience and trust in our services.

For interstate air travel with Virgin, it’s recommended to book at least 2 weeks ahead. This gives ample time to arrange everything needed for a stress-free journey for your pet. Booking within this period ensures that all aspects, from vaccination requirements to accommodation, are smoothly managed.

Making your booking early also provides more choices for transport dates and reduces the likelihood of any last-minute problems. The aim is to make pet transportation as seamless as possible, so starting the planning process early can significantly help.

We understand that plans can often change unexpectedly, especially when it comes to arranging travel for your four-legged friends. That’s why we offer the flexibility to make adjustments to your booking as needed.

Whether you need to change the date or alter the destination due to unforeseen events, our team is here to support you every step of the way. We aim to accommodate all modification requests with minimal hassle, ensuring your pet’s transportation arrangements are seamless and stress-free.

Our process for handling booking changes is straightforward and designed with your convenience in mind. Simply get in touch with us through our contact details—either over the phone or via email—and let us know what needs adjusting.

Our professional staff will guide you through the necessary steps to update your booking, always putting the safety and comfort of your pets first. This approach not only makes logistical planning easier for pet owners but also reinforces our dedication to delivering an outstanding customer experience from beginning to end.

The cancellation policy is clear and aims to be fair for everyone involved. If there’s a need to cancel a booking, it’s necessary to provide at least 48 hours’ notice prior to the scheduled pick-up time.

This allows for adjustments in the schedule and the possibility of fitting in other clients. For cancellations made with less than 48 hours’ notice, a fee might be charged that’s half the cost of the transport as compensation for the late notification.

Certain dog breeds that are listed as prohibited, such as Fila Brasileiro and Pit Bull Breeds, cannot be accepted for travel. If a booking is made without disclosing this important information and later cancelled once discovered, the same cancellation fees will apply.

The goal is to maintain transparency and efficiency in services for all pet owners’ peace of mind.

Moving on from our policy on cancellations, we get that your furry mate might need a bit extra than just a lift. We’ve got additional services to make their journey as cosy as possible.

Overnight stays are an option for those longer hauls where your pet needs a spot to kip. We handle local, bush, and across the state trips with road transport options that ensure your pet gets there safe and without any stress.

Our crew puts in the hard yards to add these special touches because we know they’re important – both for you and your four-legged friend. Making sure every step of their trip is up to scratch does involve some costs, but we do our best to keep them fair.

Whether it’s an extended stay or specific care needs due to health or dietary requirements, we’re here to tailor the experience. Trust us; making sure your pets are chuffed during their travels is what drives us.

Defence Member FAQs

We know how tough relocations can be for defence members and their pets. That’s why we provide discounts and specialised services to make your move smoother.

APOD Defence Discounts are available as a token of gratitude towards defence members and their families. Recognising the unique challenges that come with being part of the defence force, especially concerning relocating pets, there’s a dedication to providing an affordable and stress-free transport service for furry friends.

Having experienced working directly with relocation contracts for the defence force has sharpened the ability to efficiently meet specific needs.

Getting these discounts is made simple to ease the process of pet transportation for military personnel. By showing an APOD membership when booking services, a discount will be applied to the total cost.

This effort reflects a deep commitment to supporting those who dedicate their lives to serving the country, making sure their beloved pets receive top-notch care during important transitions.

When it comes to discussing the APOD defence discounts available, it’s essential for defence members on posting to be informed about the necessary paperwork for moving their pets. The aim is to ensure a seamless and stress-free journey for your furry friend. Here’s what needs preparation:

  1. Official Posting Orders: These documents confirm your new location and the dates of your posting. They are required to align with your travel plans and guarantee a timely pet transport.
  2. Pet Vaccination Records: It’s important that all vaccinations are current according to state guidelines. These records are crucial for interstate travel, particularly if flying with Virgin.
  3. Microchip Information: You’ll need to provide the microchip number and registration details of your pet. This ensures their safety and aids in identification throughout the trip.
  4. Veterinary Health Certificate: Secure a health certificate from your veterinarian stating that your pet is fit for travel, issued no more than 10 days prior.
  5. Specific Breed Documentation: Owners of restricted breeds or those facing import bans into Australia must have additional documentation ready.
  6. Defence Identification: Proof of defence affiliation is needed not just for discount processing but also to verify eligibility.
  7. Emergency Contact Details: Supply contact information for someone who can be reached at any time during transport should any emergencies or updates arise.
  8. Pet Profile Form: Completing this form provides us with vital information regarding dietary preferences, medical history, behaviour traits, and other specifics that enable us to care properly for your pet during their move.

With thorough knowledge in handling relocation contracts within the defence force sector, assistance through every step of document preparation is part of ensuring compliance with airline regulations as well as national laws on pet import/export.

Prioritising the safe and comfortable transport of pets for defence members, this service acknowledges their distinctive requirements during relocations. The team is well-equipped to manage the paperwork and regulatory necessities specific to pet transportation for defence personnel, ensuring every pet, no matter its breed or size, receives exceptional care while sticking to strict safety standards.

Defence members benefit from APOD discounts, making these services both pocket-friendly and easily accessible.

Experts take additional measures with breeds facing travel restrictions due to health concerns, such as Brachycephalic dogs which are not permitted on Australian aircraft. Alternative arrangements are provided for these special cases to guarantee their safe arrival at new homes.

With professional training in pet first aid and emotional support strategies, the staff ensures your furry family members receive understanding and professional care throughout their journey.

Contact Us

Ready to make travel plans for your furry friend? Give us a ring at Newcastle Pet Taxi. Our team is here to answer all your questions and ensure your pet’s journey is smooth and stress-free.

Drop us an email or visit us in Elderslie, NSW – we’re always eager to help. Together, let’s arrange the perfect trip for your beloved pet.